Thank you for visiting our online store and for making a candle purchase. Here you will find our terms and conditions for our Shipping Policy
Orders are shipped through USPS via Priority Mail. We only ship to addresses within the US. Delivery times may very for each state but typically USPS delivers within 2-3 business days with priority mail. Once dropped off at the post office we are unable to control shipping speeds and and we assume no responsibilities for packages lost or stolen in transit.
Orders will process within 3-5 business days. All orders will be shipped on Fridays and ship out of Fredericksburg, Virginia.
All shipping and handling charges are the responsibility of the customer. Shipping charges for orders will be based on weight, dimensions and destination and will be calculated and displayed at checkout. All packages are insured with priority mail to guarantee safe delivery by USPS.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). Please ensure that the mailing address and email is entered correctly Willow Lake Reflections Candle Company is not responsible for packages delivered to an incorrect address. If an incorrect address has been submitted please contact us immediately at firstname.lastname@example.org before items ship. We do not ship with signature confirmation shipping carriers. Orders may be left at your door or in a mailbox Willow Lake Reflections Candle Company is not responsible for stolen packages. If your item is lost or missing you must contact the shipping carrier for a refund or file a claim.
We currently do not offer in-person pickup.
Local delivery is offered only through the Fredericksburg City post office.
Willow Lake Reflections Candle Company hand pours your order and packs it with care to ensure that your package arrives in perfect condition and in a timely fashion.